WHOLESALE
Interested in carrying MNKR in your store? Rad! Please write us at wholesale@mnkr.com so we can get the ball rolling. Please include the following in your email; a link to your website, brands you currently carry, and any images of your store. California stores must include a Resale License Number.
SIZING
MNKR tees run standard, unless otherwise noted on the product page. The photos are of unwashed tees and appear larger than they will be after being washed. If you’re ever in doubt or have any further questions, please feel free to contact customers@mnkr.com.
SHIPPING COSTS AND DELIVERY TIMES
MNKR uses USPS for all orders. Below are the shipping options with costs and times. Please note that when purchasing larger quantities, shipping rates may increase. For international orders, depending on the country, customs may delay a package from arriving within these time frames. If an alternate or faster shipping method is needed, or if you have any questions, please contact customers@mnkr.com.
Domestic: Free Shipping Over $50
Express - $20 - $44 (overnight - tracking available)
Priority - $7- $11 (3-5 business days - tracking available)
Standard - $4 (2-8 business days - tracking available)
International: Free Shipping Over $100
Express - $50- $60 (3-5 business days - tracking available)
Priority - $22 - $50 (6-10 business days - no tracking available)
Standard - $10 - $18 (7-21 business days - no tracking available)
ORDER PROCESSING
Once an order is placed, you will receive a confirmation email. Please allow 1-2 business days for your order to be processed. Please note that MNKR is closed on holidays and weekends. Once an order is shipped, you will receive an email with your tracking number (not available for international orders unless shipped Express), to help you keep track of your orders. If for any reason you do not receive your tracking number, please contact customers@mnkr.com.
RETURNS
If for any reason you are not completely satisfied with your purchase, please feel free to contact returns@mnkr.com within 30 days of receipt of goods, and we will happily refund or exchange your item(s). Please note that for sale items, only exchanges with be offered. Refunds are not offered for sale items unless the item is damaged or defective.
DEFECTIVE MERCHANDISE
If you receive defective merchandise, please contact customers@mnkr.com within 30 days of receipt of goods and we will happily refund or exchange your item(s).
PAYMENT OPTIONS
When purchasing from MNKR.com, you can choose between Shopify Payments and Paypal. Shopify Payments accepts Visa, Mastercard, American Express, JCB, Discover, and Diners Club. If you would like to use an alternate form of payment, please contact customers@mnkr.com.
PRIVACY
Here at MNKR, we want to assure you that your privacy is our utmost concern. Please use the following link to review MNKR’S Privacy Policy.
http://mnkr.com/pages/privacy-page
SECURITY / PEACE OF MIND
MNKR’s shopping cart system is certified Level 1 PCI DSS compliant so you can rest assured that your credit or debit card information is secure. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.
There are six categories of PCI standards that must be met in order for a merchant to be deemed compliant:
• Maintain a Secure Network
• Protect Cardholder Data
• Maintain a Vulnerability Management Program
• Implement Strong Access Control Measures
• Regularly Monitor and Test Networks
• Maintain an Information Security Policy
HAVE ANY OTHER QUESTIONS? CONCERNS? GOOD JOKES? CONTACT customers@mnkr.com. We are happy to hear from you!
